Malfufa

Our products are fresh food, prepared specially when you place your order, so we make sure they reach you at the best quality. If your order is not what you expected, here is our policy in plain terms:

Inspect your order on delivery

Please review your order right after it arrives and check the items and quantities. If anything is missing or wrong, contact us directly and we will make it right.

Exchanges

• Preparation mistake or missing items: we re-prepare the missing item and deliver it to you, or refund its value.
• Quality issue (taste or preparation): tell us within 6 hours of delivery with a photo, and you may choose an exchange or a refund.

Returns

Because our products are perishable and made to order, we cannot accept returns of correct orders that match their description. In cases of our mistake or documented quality issues, the refund is issued to the same payment method within 3 to 7 business days, or as wallet credit at Malfufa — your choice.

How to reach us

Via WhatsApp, phone or email shown at the bottom of the page, mentioning your order number and the details of the issue.